Refund policy

All Purchases (In-Store & Online)

• Items may be returned or exchanged within 30 days of purchase (in-store) or delivery (online).
  

• Receipt or proof of purchase is required.
  

• Clothing must be unworn, unwashed, unaltered, and with tags attached.
  

• Other items must be unused and in original condition (including candles, pantry items, grooming, and beauty products).
  

• Returns without proof of purchase are eligible for store credit only.
  

• Final Sale: Sale items, books, and gift cards cannot be returned or exchanged.

Non-Returnable Items

• Books
  

• Opened or used personal care items (beauty, grooming, etc.)
  

• Perishable goods or pantry items
  

• Custom products
  

• Hazardous materials, flammable liquids, or gases
  

• Sale items and gift cards

Refunds & Exchanges

• Refunds are issued to the original payment method within 10 business days of approval.
  

• For online returns, email orders@cityandstate.us to request a prepaid return label and instructions.
  

• For exchanges, the fastest option is to return the item and make a new purchase.
  

• Store credit is issued on a gift card.